Deposit Questions
- What is the minimum deposit?
- Is there a charge for making a deposit?
- How quickly will the funds be deposited?
Withdrawal Questions
- How do I withdraw money from my WebDollar account?
- How can I follow up my financial transactions?
- Is there a charge for making a withdrawal?
- How long will it take for my money to reach me?
- Can I withdraw via cheque?
- I made a withdrawal but have changed my mind. How can I cancel a withdrawal request?
- How long do I have to reverse a withdrawal?
- How do I withdraw money from my WebDollar account?
- Can I withdraw funds to my Credit/Debit card?
- Can I withdraw more than my initial deposit back to my Credit/Debit card?
- Why can I not withdraw winnings to my MasterCard?
- I have used more than one Visa card to make deposits. Which card will be credited when I initiate a withdrawal?
- How long does it take to process my withdrawal request with Credit/Debit card?
- I initiated more than one withdrawal within a short period of time. The withdrawals are not reflected on my Credit/Debit card. Why?
- Are withdrawals with Credit/Debit card available to residents in all countries?
- What will appear on my Credit/Debit card statement when I use WebDollar services?
- Is it mandatory to withdraw with Credit/Debit card if I have deposited via Credit/Debit card?
Game Fairness
- Are your games fair?
- How do you safeguard the security and privacy of my personal information?
- How can I follow up my financial transactions?
- How does my bonus account work?
Security
- What is my security code and how do I get it?
- What do I do if I have lost/forgotten my security code?
- What do I do if I have not received my security code and more than 3 weeks have passed since my first deposit?
- Can I withdraw money without my security code or can I get my security code over the phone or via e-mail?
- What is my PIN number?
- What if my address has changed?
- How do you safeguard the security and privacy of my personal information?
- Why do I have to change my password?
What is the minimum deposit?
The minimum deposit is £10 (GBP) via most methods of deposit. Our webdollar cashier system has a page dedicated to showing you your minimum deposit amounts.
Is there a charge for making a deposit?
We will never charge you for making a deposit. However certain banks may charge if they class the deposit as a cash transaction. If you're unsure about this, your bank will be able to advise.
How quickly will the funds be deposited?
As soon as your bank authorises the amount you choose to deposit, your funds are available immediately in your account.
How do I withdraw money from my WebDollar account?
Please click on "CASHIER", select "Withdrawals" and the withdrawal option(s) will be displayed.
How can I follow up my financial transactions?
The casino's transaction log displays a record of all transactions initiated for your specific account. You can see more detailed information on each transaction by clicking on the appropriate row.
Is there a charge for making a withdrawal?
When you have used a credit or debit card to deposit funds into your account, the funds you withdraw from your account are credited back to your card free of charge within 1 - 4 days (unless you deposited via a Mastercard, your card has expired, or some restriction on withdrawals has been placed by the country where the card was issued).
How long will it take for my money to reach me?
For all UK debit and credit cards and for international Visa cards, your funds will be paid directly back to your card within the normal banking cycle (usually 2 to 3 working days). The normal banking timescale for bank transfers is 3 to 5 working days.
For E-wallets, your funds should be with you on the same working day.
Can I withdraw via cheque?
When you wish to make a withdrawal, you can request your funds to be sent to you by bank draft or cheque. Please note that it will take longer to receive your winnings by bank draft or cheque than by wire transfer. If you would like to receive your winnings quickly, please consider another withdrawal alternative.
I made a withdrawal but have changed my mind. How can I cancel a withdrawal request?
You may reverse your withdrawal. Please go to Deposit - "Reverse Withdrawal" and follow the instructions.
How long do I have to reverse a withdrawal?
As long as your withdrawal request has not been processed, you can reverse your withdrawal. Withdrawals are processed 2-5 business days after you initiated the withdrawal.
How do I withdraw money from my WebDollar account?
Please click on "CASHIER", select "Withdrawals" and the withdrawal option(s) will be displayed.
Can I withdraw funds to my Credit/Debit card?
Yes, you may withdraw winnings to your VISA card.
Can I withdraw more than my initial deposit back to my Credit/Debit card?
Yes
Why can I not withdraw winnings to my MasterCard?
MasterCard is currently not available for Withdrawal by Credit/Debit card. You may however deposit funds to your WebDollar account with your MasterCard and withdraw with any other of our withdrawal alternatives.
I have used more than one Visa card to make deposits. Which card will be credited when I initiate a withdrawal?
The card on which you have the highest net deposit.
How long does it take to process my withdrawal request with Credit/Debit card?
Processing time is 1-4 business days. The funds will normally be available on your Credit/Debit card 3 business days after being processed.
I initiated more than one withdrawal within a short period of time. The withdrawals are not reflected on my Credit/Debit card. Why?
If you have initiated many withdrawals within a short period of time they will be merged to one withdrawal.
Are withdrawals with Credit/Debit card available to residents in all countries?
It is available for cards issued in all countries except Japan and South Korea
What will appear on my Credit/Debit card statement when I use WebDollar services?
Your withdrawal will be noted as www.webdollar.com or webdollar on your Credit/Debit card statement
Is it mandatory to withdraw with Credit/Debit card if I have deposited via Credit/Debit card?
Yes, unless you have used a MasterCard, have a card issued in a country where withdrawals by credit/debit card are prohibited or have an expired card. The cashier will automatically be adjusted to display the appropriate withdrawal method/s
Are your games fair?
Rest assured that as part of a trustworthy company such as DTD, we only offer games which are fully licensed and regulated.
All of the games on DTD are regulated by the Malta Lotteries & Gaming Authority who ensures that the games we offer are fair.
How do you safeguard the security and privacy of my personal information?
To meet the strict requirements of consumers, banks and other processing firms, WebDollar uses 128-bit SSL encryption, which is the international standard for banks. The cashier is RSA secured. For further information, consult www.rsasecurity.com
How can I follow up my financial transactions?
The casino's transaction log displays a record of all transactions initiated for your specific account. You can see more detailed information on each transaction by clicking on the appropriate row.
How does my bonus account work?
The WebDollar Cashier has been enhanced to keep better track of your bonus money in relation to your own deposits. Any bonus money you earn by taking advantage of promotions will be treated differently than your own deposits.
How it all works is as follows. All bonus money given to you as a player will be added to your WebDollar Balance along with the money you have deposited. When you are betting at the tables, the wagered amount will primarily be taken from your real money deposits. The wagering requirements have to be fulfilled before you may request a withdrawal.
If you have any questions regarding our bonuses or restrictions concerning them please contact us at: support@dtdgaming.com
What is my security code and how do I get it?
For security reasons, you must enter your personal security code to verify any deposits into your WebDollar account after you have deposited more than USD 500 with that specific deposit method. You must also enter your security code when you wish to make a withdrawal. When you make your first deposit, a security code will be generated and automatically mailed to the address you have registered in "Personal Information." You will receive a mail confirming that the security code has been sent to you after you have made your first deposit.
You may request a security code without making a deposit. Simply start the casino and click on "CASHIER". Select "Security Code" followed by "Request Security Code"
What do I do if I have lost/forgotten my security code?
Please start the casino and click on "CASHIER". Select "Security Code" followed by "Request Security Code"
What do I do if I have not received my security code and more than 3 weeks have passed since my first deposit?
Please verify your registered mailing address by selecting "INFO/INFORMATION" in the lobby. Select "Personal information" and verify that your address details are accurate. If your address is incorrect, then please correct it. The security code will then be mailed to your correct mailing address automatically. If your registered mailing address is correct, please go to the cashier and select "Security Code". Click on "Request Security Code" to request a new security code to the address that you have registered
Can I withdraw money without my security code or can I get my security code over the phone or via e-mail?
No. To ensure the confidentiality and integrity of your WebDollar account, your security code can only be sent to you by regular mail.
What is my PIN number?
The PIN number for your account is a unique number. Your PIN number should always be included in any correspondence with DTD. To find your casino PIN number, please start the casino. Select "INFO" or "INFORMATION" in the lobby followed by "Personal information". Here you will find your PIN number.
What if my address has changed?
If you alter your name and postal address stored in "Personal Information," a new security code will automatically be sent to you
How do you safeguard the security and privacy of my personal information?
To meet the strict requirements of consumers, banks and other processing firms, WebDollar uses 128-bit SSL encryption, which is the international standard for banks. The cashier is RSA secured. For further information consult www.rsasecurity.com
Why do I have to change my password?
To boost system security, new password and login rules have been enacted for you.
1. Customers cannot change his/her valid password until it has been in use for at least 24 hours.
2. A valid password automatically expires after 90 days, so customers must change his/her password before expiration. A message reminding you to change your password is displayed 15 days prior to expiration.
3. When changing a password, customers must choose a new original password. Only after using at least five different original passwords can you revert back to a password you have used previously
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